VertaCall — Transfer Dashboard

#	Agent	Phone	Ring Time	Hours (UTC)	Talk Time	Transcripts
1	Mauricio	WebRTC	20s	Always (busy-check)	-	-
2	Elle	323-275-1601	25s	22:00-01:00	-	-
3	Jeff Pearson	336-575-6788	25s	Always	-	-
4	Igor	771-208-4251	25s	19:00-01:00	-	-
5	Jeff Barlow	512-380-1606	20s	Always	-	-
6	Moses	972-469-1106	15s	Last resort	-	-

Complete Call FlowVerified 2026-04-30

1 VICIdial Auto-Dialer picks lead from hopper (GOSUNX1 campaign)
↓
2 Asterisk Dialplan prefix "2" → strips to 10 digits → Gradient CID API
↓
3 Gradient Connected AI STIR/SHAKEN A-attestation + local CID rotation
↓
4 Homeowner Answers → IVR pitch plays (ivr_pro_8)
↓
5 Press 1 → "Please hold..." → MixMonitor recording starts
↓
6 Closer Cascade Mauricio (20s) → Elle (25s) → Jeff P (25s) → Igor (25s) → Jeff B (20s) → Moses (15s)
↓
7 Voicemail Fallback if all agents miss → record up to 120s
↓
8 Post-Call Deepgram transcription → Groq AI scoring (Straight Line) → push to dashboard

Infrastructure

Server	157.230.13.249 (DigitalOcean)
PBX	Asterisk 18 + VICIdial
SIP Trunk	Gradient Connected AI (CSOUT)
SIP Gateway	45.132.15.189:5060
CID Rotation	Gradient API → local DIDs
STIR/SHAKEN	Full A-Level Attestation
Transcription	Deepgram Nova-2 + Diarization
AI Scoring	Groq Llama 3.3 70B (Straight Line)
Dashboard	Cloudflare Workers + KV
Sales Portal	script.cancelmysolar.info

Call Center Features

FAS	First Agent Selection — Mauricio (WebRTC) checked for busy state via DEVICE_STATE before ringing
AMD	Answering Machine Detection — handled by Gradient carrier-side; IVR plays regardless (survey mode)
DNC	8,710+ numbers including contractor phones. Checked before every dial.
Timezone	GMT offset per lead, 9am-8pm local enforcement
Recording	MixMonitor on every press-1 transfer (both sides)
Voicemail	Auto-record + transcribe if all agents miss
Busy Detection	DEVICE_STATE check — skip agent if already on a call
Time Gates	Elle: 5-8pm PT only. Igor: 2-8pm ET only.
Predictive	RATIO mode, auto_dial_level 3.0, adaptive up to 5.0
Campaigns	Per-audio IVR variants — each audio = own campaign for A/B tracking

Data Quality Filters (Applied to All Leads)

Filter	Rule	Records Blocked
Contractor Phones	Phone appears 5+ times in permit data = installer phone, not homeowner	106,022
Entity Names	LLC, Trust, Inc, Corp, Church, School, Government	91,248
Hawaii	Not a cancellation market, worst contractor phone contamination	55,524
Pre-2019 Installs	Past the buyer's remorse window (6+ years old)	~95,000
Closer Phones	Moses, Jeff P, Elle, Igor, Jeff B — never dial as leads	5

Dial Method	RATIO (Predictive)
Survey Mode	CALLMENU → ExitsIVR8
IVR Audio	ivr_pro_8 (Solar Relief)
Trunk	Gradient Connected AI (CSOUT)
CID Rotation	Gradient API (local DIDs)
STIR/SHAKEN	Full Attestation (A)

List 900001	-
NEW (Dialable)	-
DNC Numbers	-
Called Today	-
Call Time	24 Hours (Testing)
Transfer Group	ExitsXfer